Biographical Information

Articles by Maya Natarajan

Enterprise Search That Makes Financial Sense

It's no secret that enterprises everywhere are in the midst of major change. Budgets are getting tighter. Corporate priorities are shifting to issues such as environmental responsibility. And the pressure to win new business and retain...

The Secret to Containing Costs and Improving Service

Customer care contact centers and IT departments in large and small enterprises across the world are being asked to tighten their budgets—without sacrificing customer service or business productivity. We've all been there: Struggling to find a way to get more out of our contact center and help desk agents; looking for new ways to get calls out of queues; and begging other departments to pitch in...