Biographical Information
Christopher Sprague
Director of Industry Marketing, EMC
Christopher Sprague is EMC’s public sector solutions marketing lead. Working closely with federal/central, state and local account teams, he is heading up a "connected government" initiative. Understanding the need for governments at all levels to provide service excellence, process visibility and accountability, these solutions help them capture, collaborate, manage, record and dispose of unstructured information.t
Articles by Christopher Sprague
Connected Government
Fulfilling the Promise of E-Government
30 May 2008
In an effort to improve service delivery to constituents, most e-government initiatives of the 1990s focused on making services accessible online. But online access only addresses the front end of service delivery. The backend requires the simplification, integration, streamlining and automation of complex information workflows—where the heavy lifting of service delivery occurs—which is increasingly difficult with multiple legacy systems and complex infrastructure.
Today, many successful e-government initiatives rely on collaborative case management (CCM), supported by a robust, consolidated information infrastructure, to help meet their service delivery goals...