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A Liberty IMS Case Study

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Articles by A Liberty IMS Case Study

Governor’s Office Has All the Facts

Puerto Rico is a self-governing commonwealth, with executive power exercised by the governor who leads a cabinet of 15 ministers. The government offices are located in the beautiful, historic city of San Juan. Puerto Rico's Central Communications department is responsible for monitoring all television and radio news programs as well as newspaper articles relevant to the current administration. This office presents and coordinates all public communications for the governor of Puerto Rico...

A Document-Powered Policy Management System

The key departments involved in policy management operations are new policy sales, central document processing and customer service. Incoming new policy sales volume is 20% paper and 80% fax/email. This is further divided into standard workflow and exception items.