Biographical Information
Nancy Lai is Director of Strategic Marketing at Fast Search and Transfer (FAST) and oversees US business development in FAST’s Adaptive Information Warehouse (AIW) family of solutions. Prior to joining FAST, Dr. Lai served as a consultant to the financial services industry on the use of technology, particularly around search and business intelligence.
Articles by Nancy Lai
The Dawn of a New Financial Services Industry
31 Aug 2007
Increasing competition. Consolidation. Waning customer loyalty. Increasing customer expectations. While these challenges are profound, they are far from being intractable. In fact, successful companies are not only weathering the storm, but they are also turning these challenges into opportunities for competitive advantage.