SupportLogic raises $12 million to extend its Intelligent Support platform

SupportLogic, a provider of an intelligent support platform for customer support/success teams, is receiving $12 million of seed and series A funding, allowing the company to drive its market expansion.

This latest series A round was led by Sorenson Ventures. SupportLogic's latest series A round combined with its earlier seed round brings the company's funding to $12 million. In addition to Sorenson and Sierra Ventures, SupportLogic has previously attracted top-tier angel investors like Bogomil Balkansky, Gokul Rajaram, Jocelyn Goldfein, and Ankur Jain.

SupportLogic's intelligent support platform helps Chief Customer Officers and VPs of Customer Support/Success extract the voice of the customer from the company's existing data—no need to run expensive survey programs anymore.

SupportLogic reads every support ticket using natural language processing and deep neural network methodologies.

The software extracts sentiment and other latent signals, then maintains context across ticket boundaries.

By easily syncing with existing ticketing systems, this next-generation technology provides prescriptive recommendations, intelligent workflows, and seamless integration with collaboration software.

A number of global companies have deployed SupportLogic's technology long-term, including Nutanix, Rubrik, and Databricks.

SupportLogic was founded in 2016 by Krishna Raj Raja. Krishna established VMware's office in India in 2004 and scaled that company's support functions across the globe.

That experience exposed him to collaboration challenges between technical support, engineering, and product teams, and SupportLogic emerged to fill that gap.

For more information about this news, visit www.supportlogic.io.