NICE extends partnership with Google to offer CXone for Chrome OS
NICE is expanding its partnership with Google and optimizing CXone, a cloud native customer experience platform, for Chrome OS.
Joining Google’s Chrome Enterprise Recommended program, CXone, NICE’s secure, scalable, and rapidly deployable platform, now meets the technical bar set by Google to be considered as an optimized solution for devices across the Chrome OS ecosystem for use in contact centers.
Organizations using Chrome OS devices can now tap into CXone and benefit from efficient work-from-anywhere capabilities to ensure extraordinary agent and customer experiences, according to the vendor.
Chrome OS users can leverage CXone’s enterprise-grade platform with its unified suite of CX applications including AI-powered conversational self-service, knowledge management, AI-powered omnichannel contact routing (ACD), Interactive Voice Response (IVR), Predictive Dialer, Workforce Engagement, CX Analytics, and more.
Both NICE CXone and Chrome OS comprise of the efficient, flexible, and scalable infrastructure necessary to power a remote workforce that can be onboarded rapidly and efficiently and serve customers across conventional and digital channels from any place and at any time, according to the vendors.
“This expansion of our partnership with Google reaffirms NICE’s commitment to bringing exceptional, next-gen, digitally fluent experiences to organizations and their agents on an operating system of their choice,” said Paul Jarman, CEO, NICE CXone. “With CXone, organizations on Chrome have a platform that’s proven to be mission-critical in supporting millions of interactions for both trusted global brands as well as small and medium businesses. We’re proud to be an enabler for innovation that drives CX to new heights of excellence in the Chrome OS ecosystem.”
Chrome OS is a cloud-first, easy-to-manage operating system that can secure and optimize contact centers while supporting remote agents.
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