2025 KMWorld Readers’ Choice Awards: Submit your nominations now!

It's time again to choose the best of the best for the KMWorld Readers' Choice Awards—the 2025 KMWorld Readers' Choice Awards nominations process is open through July 16th.

Using Tacit and Explicit Information for Productivity

One of the strongest driving forces for launching an initiative to capture tacit knowledge is to ensure that institutional knowledge is not lost as people retire or resign. Another is for succession planning and organizational growth. Lack of succession planning results in loss of knowledge. It undermines organizational stability and impedes innovation.

Taxonomies and Ontologies Transforming Knowledge Management

The long history of KM's reliance on taxonomies and ontologies is adding new, transformative possibilities as practitioners explore technological developments with AI.

Putting the ‘human’ in ‘human-in-the-loop’ at KM & AI Summit 2025

Kim Glover, Director, Communications Change Management, TechnipFMC, will lead two sessions at this year's KM & AI Summit—'Cooking With KM: Knowledge Sharing & Building Skills,'"and "Storytelling for Collaboration & Change"—exploring how "human-in-the-loop" concepts reflect and affirm the broader purpose of AI, technology, and KM itself.

Digitization Strategy: 5 Tips for Planning & Executing a Successful Initiative - Access Corp

Access works across the information lifecycle to securely scan/digitize, index, store, and dispose of documents.

We feed LLMs and make them better - Access Innovations

There is a way you can supercharge an LLM and get far superior results, and it's fast.

Enterprise Intelligence: Turn Knowledge from Cost Center to Profit Driver - Bloomfire

In 2025, you need enterprise intelligence—dynamic, AI-powered knowledge orchestration that connects critical insights across your entire organization in real-time.

GenAI for Customer Service: Pitfalls and Prescriptions for Success - eGain

Successful customer service automation with GenAI requires a strong foundation of integrated knowledge management. Investing in a modern knowledge hub to power GenAI projects will help you meet aggressive operational cost reduction and CX goals.

KMWorld 100 Companies That Matter in Knowledge Management 2025

The importance of innovation and creativity in KM cannot be overstated. In many respects, AI and other emerging technologies have cemented the importance of KM within organizations, making KM a "must have" rather than a "nice-to-have" vehicle for knowledge sharing and organizational success. Companies on this list are wonderful examples of how they help organizations unlock the power of knowledge. They stand out in the KM field, and we applaud their accomplishments.

Leading Services to Bridge the Gap Between Your Knowledge, Information, Content, and Data—Delivering Knowledge Intelligence - Enterprise Knowledge

Whether you're starting with strategy development or ready to implement AI solutions, our expertise spans from tacit knowledge capture to the design and development of enterprise-level AI, ensuring your organization achieves its KI goals.

Enhancing Organizational Experiences: The Power of Knowledge Management Systems and LLMs - KMS Lighthouse

Looking forward to 2025 and beyond, the synergy between KMS and LLMs will drive significant advancements in organizational experiences. By leveraging the strengths of both technologies, organizations can expect enhanced efficiency, better decision-making, and more innovative solutions to complex problems.

Bridging the Workplace Information Divide - MangoApps

Employees waste valuable time searching for documents and navigating disjointed systems, leading to frustration and inefficiency. MangoApps provides a single source of truth, powered by AI, to ensure every worker can instantly access what they need, regardless of role or location.

The ability to transform complex data into actionable intelligence - Mindbreeze

By breaking down traditional information silos and offering a unified, intuitive platform where employees can access, share, and leverage critical knowledge effortlessly, we empower users with insights tailored to their specific roles and tasks. This ensures that the right information reaches the right people at the right time.

In KM, Content is King - Northern Light

Make sure your knowledge management system fulfills all these requirements for effective content processing so that users (and your organization) reap maximum benefits from your KM investment.

Is Your Enterprise Content Strategy Taking Advantage of the AI Opportunity? - Quark

Infusing AI into the enterprise content ecosystem gives your organization the power to search, find, discover, reuse, repurpose and rebirth content—including unstructured content—in ways like never or simpler before. It automates content processes that drive productivity, safeguard content compliance and accelerate results with impactful content that engages your audience.

How enterprises handle their most valuable asset: their knowledge - RWS

We're moving into an era where AI-driven content operations will be the norm, not the exception. Organizations will shift from basic automation to intelligent content orchestration, where AI systems don't just process content but understand and adapt it in real-time across multiple channels and markets.

AI-Powered Contact Center Excellence - Upland Software

Upland Knowledge offers two AI-powered knowledge management solutions, RightAnswers and Panviva, that are designed to empower organizations across diverse industries. Leveraging generative answers and AI-powered search, we help overcome these challenges by centralizing information, ensuring its accuracy, and making it readily accessible to agents. This translates directly into faster resolution times, improved first-call resolution rates, and increased customer satisfaction.

Using KM to Make Problem-Solving Reusable

KM makes problem-solving reusable by rendering enterprise knowledge orderly, searchable, accessible, and compliant. Even in the midst of the most revolutionary of technologies—which many would say the ubiquity of language models heralds—the fundamentals of having vertical-specific solutions, meta-data models, workflows, and processes are ultimately what makes knowledge reusable.

Semantic Search: A Deeper Meaning

Search has proved to be a conundrum for many organizations, but the advent of new techniques and better integration into KM platforms will prove to be a driver for greater adoption.

Making Knowledge Transfer Intentional

It's critical to provide the right resources for effective knowledge transfer. This not only includes the time and space to learn but also change management elements such as rewards and recognition to motivate both sources and recipients.