Workflow > Features
Workflow has been a mainstay of knowledge management for years, and has changed significantly as technology has evolved.  The field has evolved to encompass a broader discipline referred to as business process management (BPM), which includes in the flow both people and enterprise applications.

Looking to the Future of Knowledge Management: 2020 Insight

Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge man­agement solutions and services to deliver more timely and targeted insights to users when and where they need it.

Turning big data into big content: business process management is resurging with robotics process automation

Big data—once deemed essential to capitalizing on data-driven processes—is now viewed only as useful as the meaningful content produced from it.

The expanding compliance technology market

Even though compliance may be the initial pain point for a technology implementation such as speech analytics, additional benefits may ripple through other parts of the enterprise.

Life sciences: Increasing speed-to-insight in pharma

Many real-world studies include analyses of data from sources such as anonymized electronic medical records (EMR) and insurance claims.

Achieve Content Agility in 2020

Emerging digital transformation trends - KMW Webcasts KMWorld Live

The efficacy of digital transformation spending is under scrutiny now more than ever. At the same time, executives know that automation and their digital workforces are critical levers to achieve top-line growth.

How to make metadata matter - KMW Webcasts KMWorld Live

With a never-ending influx of data, information is only valuable when it can easily be found, shared, and communicated. The degree to which organizations can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful an organization can be.

Research@KMWorld: KM survey examines today's contact center challenges

Being able to access critical information is ranked as one of the greatest problems for contact centers

Compliance and quality assurance: Pieces of a complex supply chain puzzle

Despite the benefits of automation and streamlined workflow on supply chain management, the human element is also very important.

Focus on Technology in Manufacturing: Tech is Powering the Factory of the Future - But Also Hindering It

We are now at an inflection point where modern, cloud-based systems can radically change the way in which we look at quality management.

Putting knowledge in the flow of everyday work

If you design KM solutions to align with the problems employees need to solve, make it easy for them to access the available resources, and then build prompts and reminders into your business processes, you'll be well on your way to embedding KM into the culture and the way people work.

Unified communications and KM are finally collaborating

The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.

The 2019 KMWorld Readers’ Choice Awards Winners

With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.

What Does Workspace Virtualization Mean for KM? (Video)

World Bank senior KM officer Pascual Saura looks at the impact of workspace atomization and virtualization on KM in this clip from his presentation at KMWorld 2018.

Enriching text analytics with graph databases

Graph databases are ideally suited for storing information about relationships among entities, for accessing diverse types of information, and for easily incorporating new information.

What Are the Key Challenges Knowledge Managers Address? (Video)

Red Hat Global KM lead Onkar Chandel discusses the challenges knowledge managers face in their organizations in this clip from his presentation at KMWorld 2018.

Why the Digital Employee Experience Matters (Video)

Step Two principal consultant Rebecca Rodgers defines the digital employee experience (DEX) as a lesser-known and undervalued cousin to the user/customer experience model and explains why it matters in this clip from KMWorld 2018.

KMWorld Trend-Setting Products of 2019

The offerings on our list of 2019 KMWorld Trend-Setting Products result from both radical innovation and continuous evolution. Some solutions break new ground with inventive use of technology while others take existing capabilities and continue to refine them to meet emerging requirements.

Search Technology: Greater power, but increasingly simple to use

In the future, expect greater use of conversational interfaces, and search functions that are fully integrated with other applications and highly context-sensitive, with help readily available.

Building a brand for KM inside your organization

How a great KM brand looks is different for every organization, but it is always a reflection of the people and mission that KM is designed to serve. Take a deep dive into your organizational culture to determine the language, look, and feel that will resonate best. Then, promote and leverage the KM brand at every opportunity to remind employees of the KM resources available to them.