Knowledge Management > Features
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.

What Drives the Need for KM in Organizations? (Video)

Collins Aerospace director, knowledge & change strategies, operations & quality Lynda Braksiek discusses recent APQC findings on what is driving organizational KM needs in this clip from her presentation at KMWorld 2019.

What Drives Change in Knowledge Sharing? (Video)

Jody Turner, author, "GLIMPSE: Understanding the Future Marketplace," discusses the cultural and human factors driving KM's evolution in this clip from her keynote at KMWorld 2019.

How to Take Communities of Practice to the Next Level (Video)

Collins Aerospace director, knowledge & change strategies Lynda Braksiek explains how to model better communities of practice in this clip from her presentation at KMWorld 2019.

How to Structure a KM Team (Video)

Collins Aerospace's Lynda Braksiek and Emie Timmerman discuss essential knowledge and change strategies in KM team-building in this clip from their presentation at KMWorld 2019.

How to Prioritize Content Types (Video)

Daniel Lee, ARC Business Solutions director, enterprise information solutions, identifies six types of content for KM programs to prioritize in this clip from his presentation at KMWorld 2019

How to Make Your KM Career Recession-Proof (Video)

Deloitte Advisory CKO Adriaan Jooste offers KM professionals tips on making themselves essential to their organizations in this clip from KMWorld 2019.

How to pull your KM program up by the bootstraps

What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business

Looking to the Future of Knowledge Management: 2020 Insight

Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge man­agement solutions and services to deliver more timely and targeted insights to users when and where they need it.

Turning big data into big content: business process management is resurging with robotics process automation

Big data—once deemed essential to capitalizing on data-driven processes—is now viewed only as useful as the meaningful content produced from it.

The expanding compliance technology market

Even though compliance may be the initial pain point for a technology implementation such as speech analytics, additional benefits may ripple through other parts of the enterprise.

Life sciences: Increasing speed-to-insight in pharma

Many real-world studies include analyses of data from sources such as anonymized electronic medical records (EMR) and insurance claims.

Achieve Content Agility in 2020

Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise

Emerging digital transformation trends - KMW Webcasts KMWorld Live

The efficacy of digital transformation spending is under scrutiny now more than ever. At the same time, executives know that automation and their digital workforces are critical levers to achieve top-line growth.

Gaining insights with machine learning - KMW Webcasts KMWorld Live

How to make metadata matter - KMW Webcasts KMWorld Live

With a never-ending influx of data, information is only valuable when it can easily be found, shared, and communicated. The degree to which organizations can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful an organization can be.

Critical KM Skills for the Future (Video)

TechnipFMC director, knowledge management, Kim Glover discusses the need for higher-level (human) knowledge-sharing skills in KM going forward in this clip from her presentation at KMWorld 2019.

2019 KM Promise Award Winner: Verint

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company

2019 KM Reality Award Winner: GE Healthcare

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company

Community Organizing in KM Practice (Video)

UNICEF KM specialist Ivan Butina discusses the impact of knowledge sharing in community organizing in this clip from his presentation at KMWorld 2019.