From automation to autonomy: Streamlining processes with BPM

The fundamentals of BPM (involving workflow management, process optimization, case management, and more) will likely never change.

IoT forging new pathways to innovation

The value in using IoT for knowledge management and decision support is found in the analytics conducted on the data that comes in from the sensors.

The State of Knowledge Management in 2023: Untapped Potential for Business Value

Dive into the current state of knowledge management and recommendations for realizing untapped potential for business value.

KMWorld 100 Companies That Matter in Knowledge Management 2023

Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer.

The evolution of the omnichannel experience

In the past, omnichannel capabilities were the means of engaging consumers with brands via the digital channel of theirchoice, while still maintaining a consistent experience across those mediums. They've become much more.

ECM evolves to support business goals

Even with the prevalence of ECM systems, many people still rely on personal, folder-based filing systems. This makes collaboration difficult because information is not accessible to others.

Why KM needs sponsors, experts, and advocates in the business

APQC's analysis shows that formal KM business roles are ultimately more effective at boosting KM participation and helping KM to achieve its goals.

KMWorld Readers' Choice Award 2022 Winners

In this issue, KMWorld magazine announces the winners of the 2022 KMWorld Readers' Choice Awards. The categories for competition were wide-ranging. In all, there were 13 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics, and NLP.

2022 Readers' Choice Award - Best Customer Experience and Support: eGain

Beyond technology, eGain offers domain expertise, risk-free adoption options, a sustained client engagement model, implementation, support, education, and managed services, and ecosystem to succeed with modern KM.

2022 Readers' Choice Award - Best Content Management / Services: Northern Light

Thanks to Northern Light's unique partnerships with research publishers, users of our SinglePointTM portals can easily access and analyze all their relevant licensed content, along with their organization's internally generated content, in a single search. The result: farewell, content silos!

The importance of information governance and privacy

With each passage of a new regulation or legislation related to consumer rights and data privacy, the influence of data governance over the data sphere becomes amplified. However, this development will never negate the merit of utilizing data for personalized customer interactions that yield short-term and long-term benefits.

BPM: The value of process mining

As usage of BPM grew and multiple processes were added, many enterprises were no longer able to track their diverse set of processes. The complexity of enterprise applications, some new and some legacy, made it difficult to do so, as did the lack of process documentation. Visibility into processes was limited, especially for the ones that cut across different enterprise systems. Process mining emerged as a new class of enterprise software.

KMWorld Trend-Setting Products of 2022

To help showcase advanced products and services, each year KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.

Reimagining business with digital transformation

Regardless of the increase in scale, speed, and accuracy of digital transformation initiatives involving software agents, the cloud, search, and asset enrichment, the goal of these constructs is ultimately to improve the efficacy of human workers—and their business processes. This distinction may be a subtle one, but it's integral to the overall point of digital transformation, especially when it's applied to knowledge management.

Data Visualization provides rapid insights

One of the advantages of visualization as an analytic tool is its ability to summarize very large amounts of data in a consumable way.

How KM can support diversity, equity, and inclusion

KM teams are well-positioned to make meaningful contributions to their organizations' DEI goals and help create workplaces where every employee can flourish. After all, good KM relies on democratizing access to knowledge and expertise while creating psychologically safe spaces to exchange ideas and experiences.

Join us at KMWorld 2022 November 7–10, 2022 JW Marriott Washington, DC

It's time to close that Zoom tab and brush up on those in-person-to-person skills as KMWorld, the largest gathering of knowledge management thought leaders, practitioners, authors, and storytellers, returns to Washington, D.C., for the first time since 2019.

Innovative knowledge-sharing tools elevate the modern workplace

Enterprise knowledge continues to expand. Knowledge-sharing tools ensure this knowledge is preserved, curated, and easily disseminated throughout organizations. Their prioritization of collaboration, engagement, and interactions makes the growing decentralization and compartmentalization of the enterprise much more manageable.

Chasing the Omnichannel Experience

Companies need to be fully aware that customers do not want a fragmented approach, but a smooth and well-informed one, and act on that knowledge.

How KM enhances productivity and the employee experience

KM helps employees feel supported, both by the organization and a community of colleagues. This reduces stress, improves job satisfaction, and offers knowledge workers an invaluable outlet for dealing with difficult managers, tough assignments, and other challenges that might otherwise push them out the door.