How to Leverage AI Behavioral Models to Maintain Customer Satisfaction with Work-From-Home Agents
Customer expectations have not changed. Proper, focused agent behavior is critical to meeting those expectations in the contact center. This also has not changed, even though the work environments for both customers and agents is altered dramatically today. Learn how you can accelerate your digital transformation with AI behavior models that systematically score agent behaviors that directly affect customer satisfaction, removing subjectivity and bias while scoring on 100% of each agent’s interactions. These proven and trusted metrics improve agent engagement, enable agents to self-coach, and provide an incentive for continual improvement of each individual’s soft skills. Read this whitepaper to learn more.