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From Challenge comes Opportunity

Why BlackBerry’s Enterprise Documentation team made the move to XML Documentation for Adobe Experience Manager

After company-wide restructuring and a series of personnel changes, BlackBerry’s Enterprise Documentation team was faced with a unique challenge: how do you maintain a complex CCMS and in-house documentation website when the IT team that administered those resources no longer exists?

From challenge comes opportunity. As a team of experienced and resilient technical writers, we sought out a new CCMS that would give us complete control over how we create and provide content to our customers.

This presentation will focus on why we chose the XML Documentation for Adobe Experience Manager, the details of our migration process and how we solved the biggest challenges we faced, and the features of the XML Documentation that are most valuable to our team.