Nestlé improves end-user experience with RightAnswers

Nestlé, a RightAnswers customer since 2008, upgraded its platform version at the start of 2017 and used the opportunity to do a full health check of its solution alongside its dedicated Upland Customer Success Manager, who provided expert help and guidance to improve the efficiency and effectiveness of its service.

As a part of this initiative, Nestlé took a number of training classes with Upland to learn about and implement KCS™ (Knowledge Centered Service) — the leading best practice methodology for knowledge management.

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Nestlé improves end-user experience with RightAnswers

For all our KMWorld friends - register NOW for London's KMWorld Europe 2026 & save £300 with the code HOLIDAYS.
Offer ends 31 December 2025.