2023 KMWorld Media Kit Available Here 

How to Optimize Your Customer Experiences

A Use Case with Enlighten AI for Customer Experience (CX)

Enlighten AI takes VOC and customer experience (CX) to the next level, making it possible to not only see and understand each customer but also take action to proactively improve their experiences and relationship with your brand. The first comprehensive AI framework for customer experience, Enlighten AI transforms entire organizations into customer-centric businesses, right out of the box.

For the first time, stakeholders across the organization can have the intelligence required to improve customer satisfaction and lifetime value. As the only one-vendor, single-AI solution for accelerating actions to optimize customer experiences, Enlighten AI offers an all-in-one view for effective change across every role in the organization. With prescriptive insights throughout the customer lifecycle, your teams can leverage analytics and AI to turn every customer into a lifetime advocate.