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Expert’s guide to CCMS assessment

Every organization has different content management needs. The needs can be pretty broad, or hyper-focused. Everybody has different expectations around user interface but the underlying requirements are always based on rich capabilities around legacy content ingestion, authoring, metadata management, storage, delivery and more.

Developing a content strategy is crucial to success of your CCMS project. Core components help focus your questions, create detailed use cases, and identify candidate departments and content to help asses a CCMS. When you start a CCMS assessment, you should have a comprehensive set of parameters to guide you. It is very important to do proper discovery and choose the solution which is the right fit. Otherwise energy is expended to force fit a solution which usually leads to frustration and wasted resources.

Join Divraj Singh, Sr. Solutions Consultant at Adobe, in a conversation with Bernard Aschwanden, CEO at Publishing Smarter, whose organization has done multiple CCMS migrations, to understand following parameters which will make a CCMS evaluation process easy. They will be leveraging Adobe’s CCMS solution –XML Documentation for Adobe Experience Manager, to showcase some of these workflows.

  • What difference does authoring standard make (unstructured, XML, DITA, HTML etc.)?
  • How advanced are the content management capabilities (web vs offline, metadata support, advanced search)?
  • How does the solution provision for storage (versioning, DAM capabilities etc.)?
  • What OOTB workflows does the solution support (review, translation, task management, content ingestion, etc.)?
  • What reporting capabilities does it have?
  • What publishing capabilities does it provide(DITA OT, integrated tools, third-party plug-ins)?
  • How extensible is the solution (APIs, DITA specializations, integration with external systems)?