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AI and Cognitive Computing

Artificial Intelligence Done Right

Artificial intelligence (AI) has captured the imagination of a wide variety of businesses. I have this image of CEOs in boardrooms around the globe declaring, "We must have AI! Our competitors use AI! We can't be left behind!"

AI Guidelines for Businesses: Using AI in Your Own Company

Artificial intelligence (AI) is one—if not the—key technology of our decade. Technological advances in this field are not only fundamentally changing our economies, industries and markets....

Understand. Anticipate. Improve. How Cognitive Computing Is Revolutionizing Knowledge Management

For decades, organizations have tried to unlock the collective knowledge contained within their people and systems. And the challenge is getting harder, since every year, massive amounts of additional information are created for people to share....

3 Things to Know Before Starting Your AI Journey

AI-Powered Search Engines—referred to as "Insight Engines" by Gartner and "Cognitive Search" by Forrester—can deliver significant value to organizations these days, provided certain risks are avoided...

From “Searching” to “Finding”: How AI is Unlocking the Power of Unstructured Data

Unstructured data, which comprises almost 80% of any enterprise's data, holds untapped value when it comes to addressing challenges and embracing opportunities...

AI and the Building Blocks of Intelligent Content

The data, information, and analytics economy runs on well-curated, structured data. No matter your industry—having good curated data and content is critical. It's increasingly important as more data and content are generated...

A Best Practice Approach to Insight Engines: 5 Levels of Insight Engine Maturity

Enterprise search projects start with intentions to provide ‘Google for our organization' but too often fail to deliver on that promise...

IVRs and AI, Unite!

While interactive voice response systems (IVRs) have been invaluable in reducing contact center costs, we need to be honest: not many are delivering experiences that meet consumer expectations....

Key Considerations in Maximizing the Value of Cognitive Search

I am a firm believer in The 7 Habits of Highly Effective People, by Stephen Covey. If you’ve not read this book, it is worth the time....

AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in !