Elevating Customer Experience With Automation and AI

Crafting Delightful Customer Experiences

Every customer wants to have a good customer experience. They want it to be pleasant, positive, speedy, and friction-free. They do not want to hear: “We don’t make that model anymore,” or “We are sold out of what you want,” or “An exchange is not possible,” or “You’ll have to wait on hold while your call is transferred.” As customer expectations escalate, the ability to meet those expectations likewise escalates...

Gen AI and the Art of Exceptional Customer Experience

The online world is a buzzing marketplace, packed with options all shouting for your attention. To stand out in the digital crowd, brands must offer something truly special: an exceptional customer experience (CX). I’ll let you in on a little secret: the top brands that have cracked the code have been using AI for some time now...

Elevate Customer Experience: Follow the 4 C’s of Data

A solid 53% of consumers say that experience matters just as much as the products or services a brand provides. And product data content is a fundamental building block for customer experience. While managing this data may seem daunting, it’s not impossible to ensure that your data is complete, concise, clean, and correct...