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Celebrate the Success Stories of Knowledge Management - 2022 KMWorld Awards

The New World of Intelligent Search and Content Analytics

Getting Grounded in Intelligent Search and Analytics

The myriad of activities in which companies engage have one thing in common: Information. Whether it’s manufacturing, sales, customer support, product development, marketing, legal, research, or internal operations, the key to success lies in accessing the best possible information and putting it to use effectively. As each of the verticals within the enterprise adopt automation at different levels and speeds, the common ground for achieving easy access to relevant information is search…

Using Intelligent Search to Automate Bid Management and Sales

There are many key verticals and departments throughout the business landscape that have transformed to automation faster than others. For example, customer service, e-commerce, marketing, and even human resources management have undergone a considerable amount of hyperautomation over the last several years to a decade. One area that may not be in the headlines…

Content Usage Analytics: Benefits and Best Practices

There’s so much more to the word “content” than how we use it in the technology and knowledge management (KM) fields. In the corporate world, content refers to documents, news sites, and customer conversations in multiple media and social network discussions. That’s content as a noun. But content is also an adjective…