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Improving Customer Experience and Support

Customer Support at Your Fingertips

Ah, those pesky customers. What a business we could run if it weren’t for the customers. Just think of Henry Ford’s reputed comment that his customers could have their car in any color they wanted as long as it was black. This cavalier attitude towards customers no longer works...

Leveraging Knowledge as a Service to Optimize the Customer Experience

Support organizations are required to provide customer service on an ever-increasing number of channels. Aberdeen group estimates an average contact center employs at least 10 service channels. A major challenge for support organizations is keeping all the knowledge flowing to and through these channels, with information that is up to date and fit for the scope of interactions for each user...

Transforming Customer Support With Semantic AI and Structured Content

With an ever-growing diversity of digital channels, it should be easier than ever for your customers to interact with you. But as you try to support more digital touchpoints, is it affecting the quality of the experience you’re delivering...

Customer Support Best Practices

Customer issues and requests need to be addressed quicklyand accurately. In order to do so, customer-facing employees need quick access to all information about the customer, related issues and resolutions, along with processes and procedures...