Knowledge management is becoming inseparable from AI, particularly in the area of the customer experience (CX). AI-powered KM enables faster, more accurate responses to customer inquiries through intelligent search and automated recommendations. By connecting disparate information sources, KM and AI create seamless experiences where customers receive consistent, up-to-date answers across all touchpoints.
Tune into this webinar to learn:
- Why structured, governed knowledge is the foundation that makes AI agents and automation actually work
- A proven methodology for sourcing, curating, governing, and publishing trusted knowledge at scale, turning content chaos into AI-ready knowledge
- How to position knowledge operations as critical infrastructure that scales with your AI ambitions
- How Global 2000 enterprises are leveraging knowledge automation to dynamically surface, assemble, and deliver trusted answers across agent desktops, self-service portals, and conversational AI channels
Don't miss this live event on Tuesday, March 31, 11 AM PT / 2 PM ET.
Register Now to attend the webinar Revolutionizing CX: The Evolving Role of KM & AI. |
|
| SPEAKER |
 |
John Copeland
VP of Marketing
eGain |
| |
| MODERATOR |
 |
Marydee Ojala
Editor-in-Chief
KMWorld magazine |
|