 |
 |
| |
Organizations want to know that their money is well spent. Measuring the ROI of KM involves identifying Key Performance Indicators, collecting data, and demonstrating the value of KM in concrete terms. This includes employee productivity, customer satisfaction, and new ideas generated. KM and market intelligence teams need to communicate the full impact of their work, their successful implementation and cost savings, to various stakeholders.
Join this webinar to learn from Market Logic and Verint about:
- Best practices for measuring and communicating impact, from productivity gains to research spend reduction.
- Real-world examples of ROI use cases from across the Pharmaceutical, Retail, and CPG industries.
- What are the key business value drivers for organizations using KM in a Support & Service context?
- How and where does knowledge drive business value across support organizations, and how can that value be measured?
Don't miss this live event on Tuesday, July 15th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar The KM ROI Challenge: Measuring the Impact of Your Investment.
| SPEAKERS |
|
|
|
MODERATOR |
 |
 |
 |
Robert Robinson
Account Director of Customer Success
Market Logic Software |
John Chmaj
Sr. Director, KM Strategy
Verint |
Marydee Ojala
Editor-in-Chief
KMWorld magazine |
|
|
| |
| |
|