Keep up with all of the essential KM news with a FREE subscription to KMWorld magazine. Find out more and subscribe today!

 
In an era when expectations are high and opinions about your company and its products can be shared instantly around the world, customer experience is a business-critical endeavor. As a result, savvy companies continue to think very carefully about how the whole customer journey — from the very first touchpoint to purchase, retention, and loyalty — can be as efficient, effective, and positive as possible. In our increasingly digital world, those customer touchpoints continue to grow and so do the opportunities and challenges to succeed.

Good knowledge management practices are indispensable for improving customer experience. The quick availability of accurate knowledge is essential to enabling customer self-service tools such as portals, mobile apps, and chatbots, improving contact center response times and first contact resolutions, achieving a 360-degree customer view, and maintaining a seamless, omnichannel experience. Join this special roundtable webinar to learn about the top KM practices for optimizing customer experience today, including how new AI technologies are changing the game.

Reserve your seat now!

Don't miss this live event on Tuesday, March 19th, 11:00 AM PT / 2:00 PM ET. Register Now to attend the webinar Top KM Practices for Optimizing Customer Experience.

Interested in Sponsoring?