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Document storage, document management, and content management systems such as SharePoint™ are designed to help make content creation, approval, storage, and publishing more efficient. Enterprises have used them over the years but in the process, created disparate content haystacks. Users such as frontline agents in the contact center need to find the needle in the haystacks to answer questions or resolve a problem when the customer is on the line and that is where these systems fall short. In fact, in a Forrester Consulting survey, consumers complained about this challenge as being the biggest impediment for getting good customer service. 65% of contact center agents cited the same challenges.
How can you transform content—including that from SharePoint—into knowledge that is served contextually at the moment of truth? How are savvy enterprises doing it successfully?
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Marydee Ojala
Conference Program Director
Information Today, Inc. |
Don't miss this live event on Tuesday, August 30th, 11:00 AM PT / 2:00 PM ET.
Register Now to attend the webinar Expand the Business Value of SharePoint™ with a Knowledge Hub. |
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| SPEAKERS |
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Arvind Gopal
VP, Product Management
eGain |
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Happy Minocha
VP, Application Development
eGain |
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