Transforming Customer
Experience with Knowledge
Management and AI

TUESDAY, MAY 12 - 11:00 am PT / 2:00 pm ET

The importance of customer experience can't be overstated. It's where your customer touchpoints meet your operations. And it's getting more complex as the number of touchpoints increase, given our omnichannel world. Smarter content helps maximize the customer experience. When a customer contacts you, particularly via FAQ pages, that's a great opportunity to keep a customer engaged. During this webinar, we'll take a deeper dive into how organizations can leverage NLP and neural net technologies to create an improved Intelligent FAQ Management solution to power their site while handling volume spikes and coordination issues that traditional FAQ search alone cannot handle.

Register Now for this webinar titled Transforming Customer Experience with Knowledge Management and AI.

Audio is streamed over the Internet, so turn up your computer speakers!
   
SPEAKER
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Paul Nelson
Innovation Lead
Accenture
 
MODERATOR
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Marydee Ojala
Conference Program
Director
Information Today, Inc.