KMWorld NewsLinks - January 12, 2021

Features

Looking to the future: 2021 Insight

KM teams should focus not just on pushing new technology but also on how they can better support foundational capabilities such as collaboration and expertise location in the digital workplace.

News

Pega snaps up cloud-based, real-time speech analytics solution

Qurious.io's SaaS offering uses speech-to-text, NLP, and emotion detection capabilities to analyze the dialog

Novatech to acquire United Laser to shake up the Managed Print services market

United Laser's Managed Print model is innovative and lends itself to the market shift to higher A4 print utilization

Khoros buys Topbox to supercharge AI CX management

Supports the growing CX market, which is expanding rapidly as enterprises realize the urgent need to transform the way they listen to and engage with customers

KM In Practice

AEGIS selects expert.ai to enhance data strategy with AI-based natural language understanding

Insurance company for the energy industry chooses expert.ai to augment risk engineering capabilities

ViewPoints

Knowledge management in 2021: KM enters a new stage

The knowledge graph stage emerged in full at KMWorld Connect 2020