KMWorld NewsLinks - June 16, 2020

Features

How to Capture KM Champions in Your Organization (Video)

Accenture's Elisabeth Brackman explains how to identify supporters for your KM program within your organization and how to enlist them to ensure your longterm success in this clip from KMWorld 2019.

News

Thomson Reuters integrates Legal Tracker with HighQ

Enables document management capabilities alongside spend and matter management

TrueLayer now integrates with Juro

Juro replaces a process involving multiple systems which didn't enable visibility into contracts

Smarsh provides capture and archiving support for WhatsApp and WeChat

Organizations can use popular encrypted apps for business and meet compliance and e-discovery obligations

2020 KMWorld Promise and Reality Awards: Submit your nomination now

The 2020 KMWorld Awards are designed to celebrate the success stories of knowledge management

KM In Practice

ACCA chooses Confirmit as partner for global customer insights

The Association of Chartered Certified Accountants will focus on CX to boost membership 

ViewPoints

Why the voice of the customer is more important than ever

While most voice of the customer metrics have traditionally been viewed in aggregate, the shift toward gathering individual voice of the customer data is underway