KMWorld NewsLinks - August 13, 2019

Features

Why the Digital Employee Experience Matters (Video)

Step Two principal consultant Rebecca Rodgers defines the digital employee experience (DEX) as a lesser-known and undervalued cousin to the user/customer experience model and explains why it matters in this clip from KMWorld 2018.

News

Automation Anywhere makes key acquisition

Maximizes collaboration between humans and bots to drive a higher level of employee productivity and improved CX

Improving insight into key ServiceNow workflows

Alliance between Attivio and GlideFast Consulting will enable more engaging employee and customer experiences

Adobe updates open platform for customer experience management 

Experience Platform Query Service and Data Science Workspace are now live

KM In Practice

Swiss Re Group chooses Expert System

Insurer powers knowledge-intensive processes with AI-driven approach 

The Future of the Future

The convergence of convergence

The more systems and subsystems we attempt to stitch together, the greater the unpredictability.

ViewPoints

Preparing for the third wave of innovation with intelligent automation

Creating an intelligent digital workforce through automation