KMWorld NewsLinks - January 08, 2019

Features

BPM: Meeting the GDPR challenge

BPM vendors have seen opportunities for implementing GDPR, both for identifying existing processes and developing new ones for compliance.

News

OpenText buys Liaison Technologies

Acquisition extends OpenText business network and cloud leadership

Verint to acquire ForeSee

Creates comprehensive omnichannel cloud VoC portfolio

Accenture snaps up Knowledgent

With the acquisition of Knowledgent, Accenture can accelerate data services to clients

KM In Practice

H&R Block chooses eGain for AI-powered customer engagement

Tax preparation expert is using eGain Virtual Assistant for on-demand help