KMWorld NewsLinks -
May 22, 2018
In financial services, KM is a plus
The use of knowledge management tools for financial services firms continues to grow and change with the industry itself.
ServiceNow Acquires Parlo AI Workforce Solution to Enhance Natural Language Capabilities
Parlo's natural language understanding engine enhances ServiceNow's native AI capabilities
Linguamatics Automates Critical Insights Discovery in Real-Time with NLP
New release broadens ETL and enterprise workflow applications in healthcare and life sciences
8x8 Buys MarianaIQ to Strengthen AI Capabilities for Enterprise Communications
MIQ brings deep learning capabilities to the X Series to transform both employee and customer experience
KM In Practice
Digital concierge for polo lovers
Oracle Intelligent Bots technology uses deep learning-based natural language understanding (NLU) to comprehend and determine the intent of user conversations. It can help Heineken Urban Polo process those conversations, integrate each with existing business application data and automatically respond within context. It also allows Heineken Urban Polo to directly contact customers and followers with important information in a personal, non-invasive way.