KMWorld NewsLinks -
November 15, 2016
Tools to ramp up the customer experience
Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best.
Latest Release of IntelliChief ECM Supports Smoother Workflow Processes
Update enables fewer keystrokes and enhanced security
Forrester and Verint Partner on CX Measurement and Management
The partnership combines Forrester's Customer Experience Index methodology, benchmark data, and engagement program with Verint Enterprise Feedback Management
IDM Solutions and dtSearch Create Translation Add-On to Enhance Data Search
Adds translation capabilities to off-the shelf dtSearch desktop/network/web text search products
KM In Practice
Cable service provider seeks unified approach to marketing
Company can build a single customer view, bringing together data from each of its business units to create a unified subscriber database.