KMWorld NewsLinks - November 15, 2016

Features

Tools to ramp up the customer experience

Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best.

News

Latest Release of IntelliChief ECM Supports Smoother Workflow Processes

Update enables fewer keystrokes and enhanced security

Forrester and Verint Partner on CX Measurement and Management

The partnership combines Forrester's Customer Experience Index methodology, benchmark data, and engagement program with Verint Enterprise Feedback Management

IDM Solutions and dtSearch Create Translation Add-On to Enhance Data Search

Adds translation capabilities to off-the shelf dtSearch desktop/network/web text search products

KM In Practice

Cable service provider seeks unified approach to marketing

Company can build a single customer view, bringing together data from each of its business units to create a unified subscriber database.