KMWorld NewsLinks - January 27, 2026

News

Calabrio offers Omni Agent Intelligence to centralize quality and performance across human and AI agents

The solution supports all contact center as a service (CCaaS), customer relationship management (CRM), information technology service management (ITSM), and AI agent platforms

MangoApps Winter Release helps organizations run operations directly inside employee experiences

Enhancements aim to unify the modern workplace

The Umpire Assistant App turns estimate chaos into clarity in the real estate space

Offers an AI-supported structure for line-item comparisons, documented selections, and defensible summaries

Akeneo launches Winter Release of solutions to transform digital engagement

Winter Release empowers brands to command the emerging AI-driven economy