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KMWorld NewsLinks - January 20, 2026

News

Amperity offers enterprise Customer Data Agent that turns customer data into measurable business outcomes

Marketers can move from question to activation faster, creating segments and journeys with greater speed and confidence

Cordial brings new AI agents into marketing work for deeper context

AI agents designed to ground, govern, execute, and coordinate marketing activations in real time

NetDocuments announces completion of eDOCS acquisition

Expands global reach to over 90 countries, and strengthens its commitment to modernizing legal work

KM In Practice

ABBYY and Desktop Imaging collaborate to automate New Zealand Citizen Services

Two government agencies in New Zealand are using the power of ABBYY AI to eliminate the manual work associated with processing rates rebates and meeting payments compliance with emergency services