KMWorld NewsLinks - January 13, 2026

News

Talkdesk launches Commerce Orchestration powered by Customer Experience Automation

Industry-specific cloud platforms bring proactive, orchestrated agentic AI to every commerce moment

RWS granted U.S. patent for AI-powered translation decision assistant

Innovation strengthens RWS's leadership in intelligent translation workflows

Litera announces new milestone as its no-cost access model disrupts legal tech

Company's 30-year experience meets GenAI innovation as firms embrace agentic workflows

KM In Practice

UiPath and Talkdesk collaborate to transform customer experience journeys

Model Context Protocol-based agentic integration allows for faster, more accurate access and usage of data and information to reduce errors and elevate productivity