KMWorld NewsLinks -
December 06, 2022
Messagepoint offers variety of digital channel options for customer communications
New integrations with Twilio MessagingX, Twilio SendGrid, and Doxee Pvideo are now available
Navigating pandemic shockwaves for the contact center agent
Sam Hahn, technology evangelist from eGain, joined KMWorld to discuss how contact centers and their agents are at a disadvantage when it comes to modern knowledge tools.
The evolving informational exchange and the significance of structured content authoring
KMWorld invited Jan Benedictus, founder and managing director of Fonto, to investigate the future of structured content and its value in the process of modern information exchange during a webinar presentation.
Harte Hanks acquires InsideOut for $7.5M, improving customer experience endeavors
With the acquisition of InsideOut and its inside sales capabilities, Harte Hanks is positioned to help customers drive growth by optimizing sales and marketing demand generation programs
Perspective on Knowledge
Getting more confused about regulating social media
Out of the mix of commercial greed, politics, and genuine desires to make the world better, we'll try many ways to "fix" social media. But I think it may take a couple of generations, affected by what we do, for us to begin to agree about what's right and wrong.