KMWorld NewsLinks - October 12, 2021

News

NICE goes beyond the Contact Center with the Customer Experience Interactions (CXi) solution

With a comprehensive set of digital and CCaaS assets, NICE CXone creates frictionless, end-to-end experiences from the digital doorstep across the entire customer journey

New research finds that engaged CX employees drive bottom line results

Engaged and satisfied CX employees are the key to customer loyalty 

Vonage offers AI virtual assistant for its communications solution to transform the customer experience

This solution demonstrates that businesses are continuing to rely on agile, dynamic AI now more than ever

ViewPoints

The solution for the third-party data challenge

Third-party data is collected on a user but does not require a direct relationship to that user