KMWorld NewsLinks - July 13, 2021

Features

KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021

The importance of AI is underscored by forecasts for revenue growth. Worldwide revenues for the AI market, including software, hardware, and services, are forecast to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the IDC Worldwide Semiannual Artificial Intelligence Tracker. To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.

News

NICE redefines proactive conversational AI for digital experiences

With CXone SmartReach, NICE delivers a comprehensive  integrated suite for digitally fluent customer service

Writefull introduces new language models to support AI-based proofreading

The release gives users an AI-based language tool demonstrates an understanding of sentences that goes beyond grammar

WorkForce Software offers Workforce Management Platform to support the growing remote work sector

Integrated employee experience features set a new bar for advanced workforce management solutions designed for global enterprises 

ViewPoints

High employee expectations shape the future of remote IT

The only way to keep pace with enterprise decentralization is to deploy digital solutions that can bridge the physical distance between employees, customers, and the stakeholders involved in driving the business