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February 2008 [Volume 17, Issue 2]


ECM Market Overview 2008

Without doubt, 2007 was an important transitional year for enterprise content management (ECM). We saw the emergence of the MOI vendors—Microsoft, Oracle and IBM—as serious players in the market, with the dual, and frequently contradictory, goals of bringing ECM to the masses and delivering sweeping content services as core infrastructure.

KM for legal apps: Time is money

Law offices handle most of their documents electronically, but a substantial minority of their work arrives in paper form, and getting it to the intended recipient can create a bottleneck in the workflow.

BPM takes on the tough challenges

Business process management (BPM) has been one of the most successful types of enterprise applications. Rather than becoming shelfware, it tends to proliferate throughout an organization once its capabilities are demonstrated.

KM makes inroads into retail

Retailers are incorporating knowledge management into their processes to gain advantage over their competitors, enabling executives and lower level managers to quickly run reports on sales and other performance measures, to handle inventory better and to gain a clearer understanding of their products.

Solutions in the Legal Industry: Coveo

Solutions in the Legal Industry: ZyLAB

News Analysis

Probing the knowledge market

Google is taking an important step forward in Web-based content acquisition and distribution. In addition, the Google technology is well suited to some organizations' need for robust, hosted content management and distribution systems.

ITIL 3: executive validation for KM

Information technology is the nervous system of every enterprise.

Knowledge worker: Do you relate?

Despite the fact that there are 56 million of us out there, people continue to struggle both with the definition of a knowledge worker as well as with self-identification.


David Weinberger

The commoditization of knowledge

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