KMWorld Cover

January 2016, [Volume 25, Issue 1]

Features

KM past and present:
The focus is on integration, scope and analytics

A Forrester analyst says four primary forces are driving change in the ECM market: transforming the customer experience, turning big data into business insights, embracing the mobile mind shift and accelerating digital business.

Social intranets and the supply chain

Accelerators of KM maturity: Part 1

Why you need to document your KM strategy and estimate its projected benefits

Big data: expediting and validating analyses

"The biggest shift since 2013 is that the hype has subsided."

Allstate’s Intelligent Agent Reduces Call Center Traffic
and Provides Help During Quoting Process

The Allstate Corporation is the nation's largest publicly held personal lines insurer, protecting approximately 16 million households from life's uncertainties through auto, home, life and other insurance offered through its Allstate, Esurance, Encompass and Answer Financial brand names

News Analysis

KMWorld Conference 2015 engages, enlightens

Agile knowledge sharing and innovation were the themes of the KMWorld 2015 Conference held in Washington, D.C., in November and co-located with three tracks on taxonomy, enterprise search and SharePoint.

2015 KMWorld Promise and Reality award winners
KM Promise winner: Digital Reasoning

The winners of the 2015 KMWorld Promise and Reality awards were announced Nov. 4 at the KMWorld Conference in Washington, D.C.

2015 KMWorld Promise and Reality award winners
KM Reality winner: Allstate Business insurance

The winners of the 2015 KMWorld Promise and Reality awards were announced Nov. 4 at the KMWorld Conference in Washington, D.C.

COLUMNS:

David Weinberger

Perspective on Knowledge: The we of knowledge

This column marks a turning point: Hugh McKellar, who has edited this column from its beginning, is retiring. Hugh is a superb editor and a warm, supportive friend. I will miss my monthly interaction with him, and KMWorld will miss his clear eye and his constant focus on what matters. Thank you, Hugh. We will stay in touch.

The Future of the Future

Welcome to Curation 2.0

Keeping organizational knowledge relevant and up-to-date requires adult supervision.

Cognitive Computing

Cognitive computing: Big data and cognitive computing–Part 1

Cognitive computing offers a new approach to uncover the potential in data—and capture value whether the data is big or small.

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