January 2015, [Vol 24, Issue 1]
KM past and present: Five megatrends
"In a different way, customer support has become personal again."
Customer-activated communication and collaboration will drive a new era of KM
A new class of applications emerges that will transform core processes.
Healthcare: anatomy of telemedicine systems
The many forces that affect telemedicine are converging to create significant momentum, and the environment is now conducive to broad implementation.
Finding and sharing salient information amidst a multitude of records
The company produced 600,000 relevant documents to the FTC within days. That would have been impossible with other kinds of technology
2014 KMWorld Promise and Reality award winners:
KM Promise Award winner KMS lighthouse
2014 KMWorld Promise and Reality Award winners:
KM Reality Award winner Boston Children’s Hospital
Universal, federated or unified search in the land of information silos
You talk to your mobile phone to search, don't you? My wife, who is no technology lover, does. Our 75-year-old neighbor thinks Siri, Apple's voice search system, is a real person. Ask a question on a voice search-equipped Android phone, and you can get specific driving directions to the closest pizza parlor or gas station. The future has arrived—or has it?
KMWorld 2014: Enterprise knowledge & customer value
A new feature of KMWorld 2014 that may well be continued in the future was a company showcase designed to elicit input from conference attendees.
Making healthcare cognitive
Most professions rely on precise data to make decisions. Can you imagine erecting a building without numeric measurements, angles and detailed plans? Healthcare data is not as precise. In fact, the most valuable data is often unstructured notes recorded from patient and doctor visits or encounters
"Meta" sounds like you're going up, but in fact it means going down: looking underneath beliefs and the evidence for those beliefs to see the assumed context, values and processes that make them seem credible. That's why it's good to go meta. In fact, the pursuit of truth—on or off the Net—almost always leads to the meta.