February 2012 [Volume 21, Issue 2]

Features

Tracing the ancestry of a product

When organizations buy knowledge and information management technology, they often do so from trusted and preferred suppliers. On the surface, that approach makes a great deal of sense, but a closer look at what is being sold will occasionally make you think twice. Information and knowledge management technology offerings would appear to have evolved in terms of complexity and breadth over the past decade. Yet, some offerings on sale today have long and sometimes infamous heritages, even though their branding and marketing may suggest they are shiny new and "cutting edge." Gaining an understanding of a product's ancestry is essential work to undertake for any technology buyer in today's market.

Tuning in to customers: Optimizing the online experience

Customers are increasingly impatient with cumbersome purchase processes or unresponsive service...

KM innovators lead change in the legal field
Case management solutions streamline processes,
improve client collaboration.

Some larger law firms have hired chief knowledge officers and provided them with staff and funding that is separate from IT groups...

The changing nature of knowledge

Longtime KMWorld columnist David Weinberger's latest book is Too Big To Know: Rethinking Knowledge Now That the Facts Aren't the Facts, Experts are Everywhere, and the Smartest Person in the Room Is the Room. His previous works include, The Cluetrain Manifesto, Small Pieces Loosely Joined and Everything is Miscellaneous. He is a senior researcher at Harvard's Berkman Center for Internet & Society and co-director of the Harvard Library Innovation Lab...

BPM works for business-Efficiency and insight are some of the benefits

According to the consulting firm IDC, the market for BPM software and middleware grew over 9 percent in 2010, to $16 billion...

News Analysis

Taming knowledge with open source

Personal KM
Genius at your fingertips

David Weinberger

Who cares about knowledge?

I don't make predictions except when they're already true. So, here's one: The concept of knowledge is on its way out.

The Future of the Future

The Future of the Future: Putting the smarts into smart cities

As we plan and design our cities, we need to focus on the brain and central nervous system, as well as the socio-economic value that system creates and delivers. That is the embodiment of every aspect of the enterprise of the future we've been exploring for the past several years.