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Competitive Intelligence
Competitive intelligence is the collection and analysis of data and information surrounding competitors and market trends. Competitive intelligence operations allow organizations to receive the vital information necessary to develop short- and long-term strategies and identify opportunities and weaknesses. See below for the latest competitive intelligence news, trends, and solutions.

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Features

2025 KMWorld Readers’ Choice Awards: Submit your nominations now!

It's time again to choose the best of the best for the KMWorld Readers' Choice Awards—the 2025 KMWorld Readers' Choice Awards nominations process is open through July 16th.

AI Trailblazer: Evalueserve Powers Tech-Enhanced Managed Services with GenAI and Domain Expertise

What sets Evalueserve apart is its conviction that AI alone isn't enough. True transformation happens when AI is contextualized by industry knowledge and operationalized through managed services. Co-created with clients, Evalueserve's AI-enhanced workflows automate tasks, surface deeper insights, and amplify decision-making.

KMWorld 100 Companies That Matter in Knowledge Management 2025

The importance of innovation and creativity in KM cannot be overstated. In many respects, AI and other emerging technologies have cemented the importance of KM within organizations, making KM a "must have" rather than a "nice-to-have" vehicle for knowledge sharing and organizational success. Companies on this list are wonderful examples of how they help organizations unlock the power of knowledge. They stand out in the KM field, and we applaud their accomplishments.

Beth Rudden will explore the human element of AI at KM & AI Summit 2025

There's a lot of trepidation when dealing with AI, and for good reasons. However, the key to utilizing the tech is to work with it, not against it.

ViewPoints

Why SaaS visibility matters

With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success

5 Knowledge graph insights from KMWorld Connect 2021

Knowledge graphs continue to make a splash in the KM space

Enhancing mobile engagement through the power of natural language processing

Advancements in technology have changed how customers engage with businesses, and it's becoming more evident that customers want to be met wherever they are, in their preferred channel

2021 Digital CX trends: What you need to know about what’s next

Don't settle for "back to normal"

Columns
Knowledge Management Whitepapers

The AI-Powered Intranet Blueprint

2025 KMWorld Guide to KM Trends, Products, and Services

100 Companies that Matter in Knowledge Management 2025

From Clutter to Clarity- Why only 2-5% of your Content Matters for KM

Competitive Intelligence Directory