Verint® helps organizations simplify, modernize, and automate customer engagement. Our portfolio includes Verint Knowledge Management™, a highly scalable solution for delivering the right knowledge to users in the contact center and to customers through self-service. Available in the cloud or on premises, it can give agents the tools they need to provide exceptional service. More at http://www.verint.com/km.
Webinar: AI and the Future of Knowledge Automation
Find out how artificial intelligence can be combined with KM to deliver knowledge automation—and help drive the best outcomes from every interaction.
Webinar: How Knowledge Management Plays the Leading Role in a Digital Strategy
Verint customer Equiniti discusses how KM is fundamental to its customer and digital transformation initiatives.
IAG Case Study
Learn how Verint Knowledge Management is helping multinational insurance provider IAG interact with customers effectively in an increasingly digital world.
BMW Case Study
Discover how knowledge automation helps drive outstanding customer experiences at this provider of premium automobiles and motorcycles.
Verint Employee Desktop provides staff with unified access to the applications and information they need to respond effectively to customers across different channels. This solution combines knowledge management and case management technologies within a single platform, delivering increased employee productivity and providing a personalized customer service.
Verint Knowledge Management is a scalable solution that uses context to deliver the right knowledge to users in the contact center and to customers through self-service. It can help increase first-contact resolution, improve consistency and quality of answers, enhance compliance with regulations and company processes and reduce agent training time.
Verint Case Management helps organizations optimize how they manage complex, unpredictable business processes and support employee decision making. This solution can provide knowledge workers with the tools they need to execute complicated and variable customer service processes by incorporating process modeling, web form design, third-party integration, business rules, and run-time process adaption.
Verint Web Self-Service brings together knowledge management, case management, process management, and channel escalation into a single solution for providing unique, personalized web self-service experiences.
Community and Web Self-Service
Verint Community and Web Self-Service is online community and web self-service solution with a complete set of social applications (including forums, blogs, and private messaging) for elevating customer and employee engagement.