Verint Systems Inc.
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175 Broadhollow Rd., Suite 100
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Melville NY 11747
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Profile
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. Our digital-first engagement portfolio includes knowledge management solutions for delivering the right knowledge to users in the contact center and to customers through self-service. More at http://www.verint.com/km.
Whitepapers, Archived Webcasts and Sponsored Content
Find out how artificial intelligence can be combined with KM to deliver knowledge automation—and help drive the best outcomes from every interaction.
Verint customer Equiniti discusses how KM is fundamental to its customer and digital transformation initiatives.
Learn how Verint Knowledge Management is helping multinational insurance provider IAG interact with customers effectively in an increasingly digital world.
Leading health care and well-being company turns to Verint Knowledge Management to empower its organization and workforce.
Read how Auto & General leverages Verint Knowledge Management to break down knowledge silos and provide a single source of truth that helps to improve customer service across multiple brands.
Consumer patience for the wrong answer is non-existent. Deliver accurate information in an instant with Verint.
Verint Knowledge Management is a scalable solution that uses context to deliver the right knowledge to users in the contact center and to customers through self-service. It can help increase first-contact resolution, improve consistency and quality of answers, enhance compliance with regulations and company processes and reduce agent training time.
Verint Case Management helps organizations optimize how they manage complex, unpredictable business processes and support employee decision making. This solution can provide knowledge workers with the tools they need to execute complicated and variable customer service processes by incorporating process modeling, web form design, third-party integration, business rules, and run-time process adaption—all delivered on a single, integrated desktop.
Empower customers, partners and employees with a flexible, customizable community and self-service tools that can drive real business value: better engagement, lower support costs and higher sales.
Verint Messaging enables brands to deliver digital customer engagement – through personalized conversations, smart automation, and actionable insights – across private messaging channels.
Categories
Articles Mentioned
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TELUS and Five9 collaborate to provide end-to-end contact center as a service with AI-driven insights
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KMWorld Readers' Choice Award Winners 2023
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Exploring content management, security, and governance in the digital era
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KMWorld Trend-Setting Products of 2023
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The latest AI/ML technologies for optimizing knowledge management
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The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management
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KM trends and challenges for 2023
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Verint to deploy intelligent virtual assistant to provide personalized customer experiences
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Verint expands partnership with Google to boost contact center performance
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Techniques to deliver knowledge where, when, and how you need it
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KMWorld 100 Companies That Matter in Knowledge Management 2023
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Verint embeds appointment scheduling capabilities from Qudini into its Customer Engagement Platform
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2022 Readers' Choice Award - Best Text Analytics and NLP: Verint
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KMWorld Readers' Choice Award 2022 Winners
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KMWorld Trend-Setting Products of 2022
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Verint: Customer Engagement is the Heartbeat of Your Brand
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KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management
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Verint announces Total Quality to incorporate the customer perspective of quality across all channels
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How Knowledge-as-a-Service Meets Organizations' KM Challenges and Changing Needs: Q&A with John Chmaj, senior director for KM strategy, Verint
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Verint announces Compliance Recording for Zoom
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KMWorld 100 Companies That Matter in Knowledge Management 2022
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Verint and Theta Lake partner to address communication and collaboration risk management
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Looking at KM for futuristic organizations & digital intelligence at KMWorld Connect 2021
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KMWorld Readers' Choice Award 2021 Winners
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KMWorld Trend-Setting Products of 2021
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Harness cognitive computing and AI with Verint and Northern Light
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Verint acquires Conversocial for $50 million
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KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
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The growing role of AI in the modern contact center
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Verint acquires HireIQ to offer AI-powered Intelligent Interviewing for job candidate screening
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GNC relies on Verint to provide exceptional digital CX
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KM experts reveal how to modernize knowledge management to boost digital transformation
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KMWorld 100 Companies That Matter in Knowledge Management 2021
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Cognitive computing: Building blocks
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Verint completes spin-off of Cognyte Software
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Verint and 8x8 partner to deliver integrated cloud solutions
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Verint unveils engagement data management solution
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Verint adds digital behavior analytics to its Experience Cloud solution
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Cognitive Computing and AI change the way knowledge management is done
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KMWorld Readers' Choice Awards 2020
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Verint and Avaya expand partnership
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KMWorld Trend-Setting Products of 2020
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Verint and Cloud9 Technologies address compliance challenges of the trading floor going remote
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KM experts discuss trends for 2020
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KMWorld AI 50: The Companies Empowering Intelligent Knowledge Management
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Verint launches compliance recording for Microsoft Teams collaboration
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Knowledge management and the impact of COVID-19
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Verint Community Cloud powers collaborative online community
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National nonprofit creates online early childhood development community
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Verint Systems creates support programs for remote working
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KMWorld 100 Companies That Matter in Knowledge Management 2020
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Verint Systems and Adobe expand partnership to power personalized customer journeys
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2019 KM Promise Award Winner: Verint
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Verint launches robotic process automation discovery solution
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RCBC Bankard improves fraud detection with voice biometrics
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Maximizing the digital workplace with new technologies and techniques
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Verint reimagines cloud workforce management
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Looking at digital workspaces of the future fueled by mobility and AI at KMWorld 2019
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The 2019 KMWorld Readers’ Choice Awards Winners
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Verint Systems enhances its Knowledge Management suite
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Artificial Intelligence Done Right
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Understand. Anticipate. Improve. How Cognitive Computing Is Revolutionizing Knowledge Management
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City of Barrie automates customer service operations and expands digital services
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VyStar Credit Union improves security and customer experience
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Everything Old Is New Again
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Text Analytics and Natural Language Processing: Knowledge Management’s Next Frontier
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Flying Into Intelligent Search
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KMWorld Trend-Setting Products of 2019
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Four Tips for Evaluating Search Tools
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UJET enhances customer support platform
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Verint unveils new voice of the customer cloud solution
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Verint Systems introduces improved automation abilities
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Healthcare: The importance of making connections
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Verint strengthens digital CX capabilities with AI-powered anomaly detection
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Cleaning Up on the Customer Experience
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Verint launches AI Blueprint to help increase AI’s value to organizations
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CGS forms partnership with Verint Systems
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Contact centers to the rescue
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KMWorld 100 Companies That Matter in Knowledge Management 2019
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Verint®, Elan Moriah, President, Customer Engagement Solutions on Looking Ahead to the Hybrid Workplace
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Sharing Knowledge, Intelligence, and Food
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Verint to acquire ForeSee
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UCB and Verint Release Digital Health Assistant App
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Killer Apps, Sweet Spots, and Silver Bullets for KM
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Finding the Knowledge “Sweet Spot” for Self-Service
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Breakthrough Technologies in Knowledge Management
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KMWorld Trend-Setting Products of 2018
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Trend-Setting Product of 2018: Verint Systems Inc.: Automated Verification
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Knowledge, Knowledge Everywhere: 10 Places to Be Sure to Use Knowledge Management
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Searching for Intelligent Search
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The Keys to Intelligent Search: Simplify, Modernize, Automate
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Powering Your Organization with Flexible, Smart Collaboration
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Verint Adds New Intelligence Capabilities to Help Organizations Anticipate, Identify and Mitigate Risk
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KMWorld 100 Companies That Matter in Knowledge Management 2018
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Verint, Elan Moriah, President, Customer Engagement Solutions discusses the Drivers Powering Automation in Today's Enterprises
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The A-List for Case Management and Business Process Management
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Optimized Case Management: Automated, Agile, Adaptive and Across Channels
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Verint Automation Improves Quality Management for Customer Engagement Industry
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ABCs for Optimizing Your Knowledge Base
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Verint Workforce Optimization Suite Adds New Features
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Everywhere You Go: The Mobile Workforce
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Empowering Your Mobile Workforce Using Knowledge Management
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KMWorld Trend-Setting Products of 2017
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Trend-Setting Product of 2017: Verint: Verint Workforce Optimization for the Mid-Market
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Verint Launches Cloud-Based Knowledge Management
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Bringing Intelligence to Search
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Top 10 Best Practices for Intelligent Search
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Enhancing Customer Experience in a Diverse World
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Six Best Practices for Enhancing Customer and Employee Experience with Knowledge Management
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KMWorld 100 Companies That Matter in Knowledge Management 2017
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Verint, Elan Moriah, President, Customer Engagement Solutions, Verint®: View From The Top
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New Verint App Extends Employee Engagement Capabilities on Mobile Devices
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Verint Enhances Social Engagement Solution
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Verint Acquires OpinionLab
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Forrester and Verint Partner on CX Measurement and Management
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Commitment and Cooperation: Essential Ingredients for KM Success
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KMWorld Trend-Setting Products of 2016
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Verint Optimizes Real-Time Speech Analytics
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Verint Launches Robotic Process Automation Solution to Automate Routine Tasks
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The Clout of Clouds
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Maximize Business Agility with
Cloud-Based Knowledge Management
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Verint Systems Releases Customer Engagement Portfolio on the Cloud
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Verint Updates Self-Service Portfolio with Community Software Enhancements
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Verint Improves Mobile Customer Engagement
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Using Content to Drive Outstanding Customer Experiences
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Verint Workforce Optimization Solutions Interoperable with EMC Cloud Storage
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KMWorld 100 COMPANIES That Matter in Knowledge Management
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Elan Moriah, President
Verint Enterprise Intelligence Solutions and Verint Video and Situation Intelligence Solutions:
View From the Top
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Verint Extends Omnichannel Customer Engagement
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Enabling Today’s Mobile Workforce
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KM is the New Black
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Knowledge Management in the Age of Social Content
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North Carolina communities enhance engagement with citizens
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Video calls for customer engagement from Verint and Vidyo
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KMWorld Trend-Setting Products of 2015
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Trend-Setting Product of 2015: Verint Systems:
Workforce Optimization
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Verint acquires Telligent
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The Heady Trip of Customer Experience
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Knowledge Management: An Essential Ingredient in the Seriously Smart Organization
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Enhanced Workforce Optimization solution from Verint
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KMWorld 100 COMPANIES That Matter in Knowledge Management
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Verint Systems, Elan Moriah President, Verint® Enterprise Intelligence Solutions™ and
Video and Situation Intelligence Solutions™
View From the Top
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Enterprise feedback management from Verint
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Brace Yourself-Another Game Changer
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Complementing Case Management with Workforce Optimization
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Taking customer relationship management to the next level
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Upping the ante for customer engagement
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Four Tips to Optimize Search in Your Knowledge Management System
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KMWorld Trend-Setting Products of 2014
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Trend-Setting Products of 2014: Verint: Customer Analytics
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Delving into customer thoughts: TEXT ANALYTICS provides insights
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What To Ask When Considering a Cloud-Based Contact Center
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It’s a multichannel, mobile world!
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KMWorld 100 Companies That Matter in Knowledge Management
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Verint Systems, Elan Moriah, President, Verint® Enterprise Intelligence Solutions™,
and Video and Situation Intelligence Solutions™
View From the Top
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KANA launches new LAGAN Enterprise
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Verint Systems to buy KANA Software
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Workforce analytics offers insights into performance
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Text analytics: versatile and growing
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KMWorld 100 Companies That Matter in Knowledge Management
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Moving Along from BPM to Case Management
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Customer-Centricity Driving Change for BPOs
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Verint offers new program
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KMWorld 100 Companies That Matter in Knowledge Management