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Capacity

Capacity
  • 6665 Delmar Blvd
  • Suite 300
  • University City MO 63130
  • USA

Profile

Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees. Your customers expect fast answers and help, but your support teams are inundated with phone calls, shoulder taps, emails and tickets. With Capacity, your support teams can deflect issues with AI self-service, freeing them up for more time-intensive tasks that require higher level thinking. Through a mobile-friendly chat interface, Capacity is able to answer more than 84% of all inquiries without human involvement. If Capacity doesn’t know an answer, the question is escalated to the appropriate internal team member via a ticket or live chat, and the answer gets added to the Capacity knowledge base. Furthermore, the Capacity Platform features a powerful workflow automation engine that empowers your teams to automate tasks, free up time, and drive ROI for your business. Essentially, all support teams that work with customers or internal stakeholders can benefit from Capacity’s AI-powered helpdesk.

Key Benefits:

Grow revenue with lower costs.

Reduce the time and money spent answering repetitive questions with a new kind of helpdesk that enables you to escalate from tier-0 to tier-1 support with ease.

Increase employee engagement.

Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals.

Improve customer satisfaction.

Customers have a lot of questions, and they want answers at all hours of the day, every day—including weekends and holidays. Give your customers the experience they deserve with instant access to all of their FAQs.

How it works:

  • Capacity can easily decipher questions with state-of-the-art natural language processing algorithms. Capacity uses built-in machine learning feedback systems to refine the answers it shares.
  • Let Capacity answer all of the inbound FAQs that bog down your team, so your team can focus on tasks and inquiries that require higher-level thinking.
  • Simply ask Capacity all of your questions and access the information you need 24/7. Whether it’s stored in your documents, spreadsheets, websites, or the apps your workflow demands, Capacity will respond instantly.
  • Capacity keeps teammates on task by automating the helpdesk, automating processes, and automating decisions.

Contact us today for additional information on how we can work for you!

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