Biographical Information
Todd Paoletti is the Director of Customer Self-Service Solutions, Actuate Corporation.
Articles by Todd Paoletti
Completing the Self-Service Picture for High-Value Customers
01 Mar 2007
The Role of Enterprise Reporting for Next-Generation Web Self-Service
Over the past several years, many service businesses have invested in Web self-service, FAQs, search and multi-channel CRM applications and services. Some have adopted e-commerce, e-billing and specialized content management solutions, and have developed portals for customers, partners and employees.