Celebrate the Success Stories of Knowledge Management - 2022 KMWorld Awards

Biographical Information

Tom Goodmanson, President and CEO of Calabrio


Calabrio (www.calabrio.com) is a global customer experience intelligence company that builds software to enrich human interactions.

Articles by Tom Goodmanson, President and CEO of Calabrio

Past predictions for the future of the 2022 contact center: Were they right or wrong?

Technology has a growing role in customer service, but it has not replaced the human agent