Biographical Information
Tom Goodmanson, President and CEO of Calabrio
Calabrio (
www.calabrio.com) is a global customer experience intelligence company that builds software to enrich human interactions.
Articles by Tom Goodmanson, President and CEO of Calabrio
Past predictions for the future of the 2022 contact center: Were they right or wrong?
15 Feb 2022
Technology has a growing role in customer service, but it has not replaced the human agent