Biographical Information

Jim Radzicki, Chief Technology Officer, TELUS International

TELUS International (www.telusinternational.com) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. 

Articles by Jim Radzicki, Chief Technology Officer, TELUS International

8 reasons why the future of self-service is chatbots

Chatbot technology has become an irreplaceable part of the self-service experience