Biographical Information
Bryon Thomas, VP of Marketing, Playvox
Playvox (www.playvox.com) provides workforce engagement management (WEM) solutions for scheduling, performance, learning, and quality feedback.
Articles by Bryon Thomas, VP of Marketing, Playvox
Meeting customer expectations with workforce management and AI
01 Oct 2021
Contact centers have used workforce management tools for some time, but today's solutions use AI and machine learning to facilitate an agile work environment