Biographical Information

Jim Katzman, Principal CX Strategy and Enablement, and Radi Hindawi, Senior Director Global Insights, InMoment

InMoment's mission is to help clients improve experiences at the intersection of value—where customer, employee, and business needs come together. With a modern technology platform, decades of domain authority, and global teams of experts, InMoment delivers a focus on experience improvement (XI) to help clients own the moments that matter.

For more information, go to https://inmoment.com

Articles by Jim Katzman, Principal CX Strategy and Enablement, and Radi Hindawi, Senior Director Global Insights, InMoment

2021 Digital CX trends: What you need to know about what’s next

Don't settle for "back to normal"