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Biographical Information

Bill Guinn, CTO of Serviceaide

Serviceaide is a leader in intelligent service and support. Serviceaide's vision is to transform service management, across ITSM, ESM, and customer service.

Serving customers around the world, Serviceaide applies breakthroughs in artificial intelligence, machine learning and natural language processing to deliver better experiences, provide enhanced self-service and empower service owners. Serviceaide transforms service through digital labor conversations, automation and knowledge. For more information, visit www.serviceaide.com

Articles by Bill Guinn, CTO of Serviceaide

Why a virtual agent makes sense in good times and bad

The current situation highlights how technology can help—particularly with disruption, a remote workforce, and the need to keep businesses running.