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Biographical Information

Jon Allen, VP and General Manager, Communities and Web Self-Service, for Verint

He has more than 25 years of international experience working with technologies that bring people and companies together to collaborate, solve problems and improve business results.

Verint (www.verint.com) is a global leader in Actionable Intelligence solutions with a focus on customer engagement optimization and cyber intelligence. Today, more than 10,000 organizations in more than 180 countries—including over 85% of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions.  

Articles by Jon Allen, VP and General Manager, Communities and Web Self-Service, for Verint

Is your online support community leaving money on the table?

Online customer support communities provide a basis for real customer dialogue and feedback that goes beyond simple online surveys